All posts
How to cancel Shopify is one of the most searched questions among ecommerce store owners who want to avoid extra charges, save their store data, or move to another platform. If you are planning to close your online store, it is important to understand what happens after cancellation and how to deactivate your Shopify account properly.
This guide explains how to cancel Shopify step by step, how to prevent billing issues, and what you should do before deactivating your store.
How to Cancel Shopify Safely
Before you deactivate your Shopify account, there are several important steps you should complete first. This helps prevent unexpected charges and protects your store data.
Boost Your Conversion Instantly with Nudgify: Turn your website visitors into customers with real-time Social Proof and FOMO Nudges. Get Started Now →
Before You Cancel Shopify
Export Your Shopify Store Data
Before learning how to cancel Shopify permanently, export your important store information.
- Products
- Customer lists
- Orders
- Analytics reports
- Theme backups
- Gift card information
Cancel Shopify App Subscriptions
Many Shopify apps continue billing separately even after your Shopify subscription is canceled.
Check apps such as:
Increase Trust & Sales with Social Proof
Boost trust, engagement, and conversions with Social Proof — tailored for any industry and easy to integrate. Seamlessly manage client access with our team portal.
- Klaviyo
- Recharge
- Printful
- DSers
- Judge.me
Transfer Your Shopify Domain
If you bought your domain through Shopify, make sure you transfer or disconnect it before closing your store.
You can also review Shopify’s official domain documentation here: Shopify Help Center
How to Cancel Shopify Step by Step
If you are wondering how to cancel Shopify correctly, follow these exact steps from your Shopify admin dashboard.
- Log into your Shopify admin account
- Click Settings
- Select Plan
- Click Deactivate Store
- Choose your cancellation reason
- Enter your password
- Confirm the Shopify cancellation
How to Cancel Shopify on Mobile
You can also cancel Shopify using the mobile app on iPhone or Android devices.
- Open the Shopify app
- Tap Store
- Select Settings
- Open Plan
- Tap Deactivate Store
- Confirm your password
What Happens After You Cancel Shopify?
Your Shopify Storefront Becomes Inactive
Customers will no longer be able to browse products or complete purchases after you cancel Shopify.
Shopify Data Retention
Shopify may retain your store data for a limited period after deactivation in case you want to reactivate later.
Third Party Charges May Continue
One of the biggest mistakes after canceling Shopify is forgetting active app subscriptions and domain renewals.
Shopify Pause vs Cancel
| Feature | Pause Shopify | Cancel Shopify |
|---|---|---|
| Monthly Cost | Reduced monthly fee | No active subscription fee |
| Admin Access | Full admin access available | Limited account access |
| Storefront Status | Customers cannot purchase | Store completely inactive |
| Product Editing | Products can still be managed | Editing unavailable |
| Best For | Temporary business break | Permanent store closure |
How to Avoid Charges After You Cancel Shopify
- Remove paid Shopify apps
- Disable domain auto renew
- Pay pending invoices
- Monitor your payment method
- Cancel subscription tools connected to Shopify
Can You Reopen Shopify Later?
Yes. Many users who cancel Shopify temporarily can reactivate their stores later by selecting a new subscription plan.
Common Shopify Cancellation Problems
Cannot Find the Cancel Shopify Button
This usually happens because:
- You are not the store owner
- Your Shopify account has unpaid bills
- Your account is frozen
Still Being Charged After Shopify Cancellation
Check:
- Third party apps
- Domain subscriptions
- Billing cycle overlaps
Alternatives Instead of Canceling Shopify
If you are unsure about fully closing your store, consider:
- Pause and Build
- Downgrading your Shopify plan
- Migrating to WooCommerce
- Switching to BigCommerce
You can also read our related guide here: Best Shopify Alternatives
Frequently Asked Questions About How to Cancel Shopify
Can I cancel Shopify during the free trial?
Yes. You can cancel Shopify before selecting a paid plan to avoid charges.
Does Shopify refund unused subscription time?
In most cases, Shopify does not refund unused subscription periods.
Can I pause Shopify instead of canceling?
Yes. Shopify offers a Pause and Build option for temporary store closures.
Why am I still being charged after I cancel Shopify?
This usually happens because of active apps, pending invoices, or domain renewals.
Final Thoughts
Understanding how to cancel Shopify properly helps you avoid unnecessary fees, protect your data, and prevent billing problems later. Whether you want to permanently close your store or temporarily pause your business, following the correct process makes the transition much smoother.