All posts
Changing your phone number in Shopify is a straightforward process, but it’s important to know which phone number you need to update. Shopify stores several types of phone numbers for different purposes, including your account, store contact details, business information, and domain registration. Updating the correct one helps keep your account secure, ensures customers can reach you when needed, and prevents login or verification issues.
This guide explains the differences between each phone number in Shopify and walks you through the steps to update them. Whether you’ve changed your personal number, switched business phone lines, or need to update your security settings, you’ll find everything you need here.
Learning how to change phone number on Shopify is important if you’ve switched mobile numbers, updated your business contact details, or want to improve your account security. This step by step guide explains exactly where to update your Shopify account, store, business, and domain phone numbers so your information stays accurate and secure.
Boost Your Conversion Instantly with Nudgify: Turn your website visitors into customers with real-time Social Proof and FOMO Nudges. Get Started Now →
How to Change Phone Number on Shopify: Understanding the Different Phone Numbers
Before making any changes, it’s helpful to understand that Shopify uses different phone numbers for different parts of your account. Many merchants think there is only one phone number, but each serves a unique purpose.
Shopify Account Phone Number
Your Shopify account phone number is linked to your personal Shopify account. It may be used for account verification, login security, and communication related to your account.
You may want to update this phone number if you:
Increase Trust & Sales with Social Proof
Boost trust, engagement, and conversions with Social Proof — tailored for any industry and easy to integrate. Seamlessly manage client access with our team portal.
- Changed your mobile number.
- Switched to a new carrier.
- No longer have access to your previous phone.
- Want to receive verification codes on a different device.
Keeping your account phone number up to date helps ensure you can access your Shopify account without unnecessary verification issues.
Shopify Store Contact Phone Number
Your store contact phone number is different from your account phone number. This number represents your business and may be displayed to customers depending on your theme, contact page, or store settings.
You should update your store contact number if:
- Your business phone number has changed.
- You have opened a new office.
- You want customers to contact a different support line.
- Your current number is no longer monitored.
If customers rely on your phone number for support, keeping this information current improves trust and reduces missed inquiries.
Business Phone Number
Your business phone number is associated with your business information inside Shopify. This information may be used for billing, business verification, legal documentation, and certain Shopify services.
Updating your business details ensures your records remain accurate, especially if you’ve changed company information or relocated your business.
Domain Contact Phone Number
If you purchased your domain through Shopify, your domain registration also includes a contact phone number. This information is separate from your Shopify account and store details.
Updating your domain contact information helps you:
- Maintain accurate domain ownership records.
- Receive important domain renewal notifications.
- Avoid problems when transferring or managing your domain.
If your domain is managed by another provider, you’ll need to update your contact information through your domain registrar instead of Shopify.
Which Phone Number Should You Change?
If you’re unsure which phone number needs updating, use the table below to identify the correct one.
| Phone Number | Purpose | Visible to Customers |
|---|---|---|
| Shopify Account Phone Number | Login security, verification, and account management | No |
| Store Contact Phone Number | Business contact information for customers | Yes, depending on your store setup |
| Business Phone Number | Business records, billing, and verification | No |
| Domain Contact Phone Number | Domain ownership and registration details | No |
Identifying the correct phone number before making changes saves time and helps prevent updating the wrong setting.
Before You Change Your Phone Number
Taking a few minutes to prepare can help you avoid login problems or interrupted access to your Shopify account.
Make Sure You Can Access Your Shopify Account
Before updating your phone number, confirm that you can sign in successfully. If you’re already having trouble accessing your account, resolve those issues first before changing any security information.
Keep Your Old Phone Number Active If Possible
If your current phone number is still active, keep it available until you’ve successfully updated your account. You may need to receive a verification code before Shopify allows you to save your new phone number.
Check Your Email Address
Your email address is another important recovery method. Make sure it’s current and accessible in case Shopify sends confirmation emails or security notifications during the update process.
Verify Your Permissions
If you’re using a staff account, you may not have permission to edit certain account or store settings. In that case, you’ll need to ask the store owner or an administrator to make the changes for you.
When Should You Update Your Shopify Phone Number?
Updating your phone number isn’t only necessary when you buy a new phone. There are several situations where keeping your information current can help protect your account and improve communication.
- You changed your personal mobile number.
- Your business switched to a new phone system.
- Your support team now uses a different contact number.
- You moved your business to a new location.
- You want to improve account security.
- Your old phone number has been disconnected.
- Your domain registration information has changed.
Regularly reviewing your account information is a good habit that helps ensure customers, Shopify, and other services can reach you when necessary.
What Happens After Updating Your Phone Number?
Depending on which phone number you change, the update may affect different parts of your Shopify account.
- Your new phone number may be used for future login verification.
- Customers may see your updated business contact information.
- Security notifications may be sent to your new number.
- Your business records will reflect the latest contact details.
- Domain registration information may also be updated if applicable.
Most updates take effect immediately, although some security-related changes may require verification before they become active.
Next: Step by Step Instructions
Now that you understand the different phone numbers used in Shopify, the next section walks you through exactly how to update each one, including your Shopify account phone number, store contact number, business information, and domain contact details.
How to Change Your Shopify Account Phone Number
Your Shopify account phone number is connected to your personal Shopify account. This number may be used for account verification, login security, and other important notifications. If you’ve changed your phone number or no longer have access to your old one, it’s a good idea to update it as soon as possible.
Update Your Phone Number on Desktop
- Sign in to your Shopify admin.
- Click your profile icon in the top right corner.
- Select Manage account.
- Open your account profile.
- Locate the Phone number field.
- Enter your new phone number, including the correct country code.
- Complete any required verification.
- Save your changes.
Once your new phone number has been verified, Shopify will use it for future account related communication and security verification when applicable.
Update Your Phone Number Using the Shopify Mobile App
If you manage your store from the Shopify app, you can also update your account information from your mobile device.
- Open the Shopify app.
- Sign in to your account.
- Open your account or profile settings.
- Select your personal account information.
- Update your phone number.
- Verify the new number if prompted.
- Save your changes.
The exact menu names may vary slightly depending on your device and the version of the Shopify app you’re using.
How to Change Your Shopify Store Contact Phone Number
Your store contact phone number is different from your account phone number. This is the number customers may use to contact your business, depending on your store’s theme and contact page.
Update Your Store Contact Number
- Log in to your Shopify admin.
- Go to Settings.
- Select Store details.
- Find the Contact information section.
- Update your business phone number.
- Click Save.
After saving your changes, review your storefront to make sure the correct phone number is displayed anywhere customers can find your contact information.
Check Your Contact Page
Many Shopify themes include a dedicated Contact page that displays your business information. If your theme uses manually entered contact details, you may also need to update your phone number there.
Review the following areas:
- Contact page
- Footer section
- Header announcement bar
- About Us page
- Store policies
Keeping your contact details consistent throughout your website helps customers reach the correct support team.
How to Change Your Business Phone Number
Your business information is used for administrative purposes such as billing, verification, and business records. If your company has a new phone number, update it to keep your business information accurate.
- Open your Shopify admin.
- Navigate to Settings.
- Select Business details or the appropriate business information section.
- Locate your business phone number.
- Enter the updated number.
- Review the remaining business information.
- Save your changes.
If your business has also changed its address, legal name, or tax information, consider reviewing those details while you’re updating your phone number.
How to Change Your Domain Contact Phone Number
If you purchased your domain through Shopify, your domain registration includes separate ownership contact information. Updating your store phone number does not automatically update your domain registration details.
Update a Shopify Managed Domain
- Open Shopify admin.
- Go to Settings.
- Select Domains.
- Choose your domain.
- Open the domain contact information.
- Update the phone number.
- Save the changes.
If your domain is registered with another provider, you’ll need to update your phone number directly through your domain registrar instead of Shopify.
How to Update a Customer’s Phone Number in Shopify
If a customer asks you to update their phone number, you can edit their profile directly from your Shopify admin.
- Go to Customers.
- Select the customer.
- Click Edit.
- Update the phone number.
- Save your changes.
Always confirm the updated phone number with the customer before saving to avoid communication issues.
How to Update Phone Numbers in Shopify POS
If you use Shopify POS, customer profiles can also include phone numbers. Keeping these details current makes it easier to contact customers about orders, pickups, or loyalty programs.
- Open Shopify POS.
- Select Customers.
- Choose the customer profile.
- Edit the phone number.
- Save the updated profile.
Changes made to customer information typically sync across your Shopify store, helping keep customer records consistent.
How to Verify Your New Phone Number
After updating your phone number, Shopify may ask you to verify ownership of the new number before it can be used for account security.
The verification process usually involves receiving a one time verification code by SMS.
- Enter your new phone number.
- Wait for the verification code.
- Enter the code exactly as received.
- Complete the verification process.
If you don’t receive the verification code immediately, wait a few minutes before requesting another one. Multiple requests in a short period may temporarily delay delivery.
Tips Before Saving Your Changes
Before finishing the update, double check your information to avoid future account access problems.
- Confirm the country code is correct.
- Check for typing mistakes.
- Verify you can receive SMS messages.
- Save your changes before leaving the page.
- Test your updated phone number if verification is required.
Taking a few extra seconds to review your information can help prevent login issues and ensure customers and Shopify can reach you when needed.
Why You Can’t Change Your Phone Number in Shopify
If you’re unable to update your phone number, don’t worry. In most cases, the issue is caused by account permissions, verification requirements, or temporary technical problems. Identifying the cause can help you resolve it more quickly.
You Don’t Have the Required Permissions
Only the store owner or users with the appropriate permissions can edit certain account and store settings. If you’re using a staff account, some options may be unavailable.
Ask the store owner or an administrator to update the phone number or grant you the necessary permissions.
Your Phone Number Requires Verification
Shopify may ask you to verify your new phone number before saving it. If verification isn’t completed, the update may not take effect.
Make sure you:
- Enter the correct country code.
- Use a valid mobile phone number.
- Can receive SMS messages.
- Enter the verification code before it expires.
The Verification Code Never Arrives
If you don’t receive the verification code, try these troubleshooting steps before requesting another one.
- Check that your phone number is entered correctly.
- Confirm your mobile signal is strong.
- Disable spam or SMS filtering if enabled.
- Wait a few minutes before requesting another code.
- Restart your mobile device.
Your Browser Is Causing Problems
Sometimes browser extensions or cached files prevent account changes from saving properly.
Try the following:
- Refresh the page.
- Clear your browser cache and cookies.
- Open Shopify in a private browsing window.
- Try a different web browser.
- Disable browser extensions temporarily.
What Happens After You Change Your Phone Number?
After successfully updating your phone number, Shopify will begin using the new information for the appropriate account or store function.
Depending on which phone number you updated, you may notice the following changes.
- Future verification codes are sent to your new phone number.
- Customers see your updated business contact number.
- Your business records remain current.
- Domain registration details reflect the updated contact information.
- Security notifications are delivered to your new number.
If you updated more than one phone number, verify each section individually to ensure every change has been saved correctly.
Best Practices When Updating Your Shopify Phone Number
Following a few best practices can help you avoid account access issues and keep your store information accurate.
Keep Your Contact Information Consistent
If your business phone number changes, update it everywhere customers might find it, including:
- Your Contact page.
- Your website footer.
- Your About page.
- Email signatures.
- Social media profiles.
- Google Business Profile.
Don’t Remove Your Old Number Too Soon
If possible, keep your previous phone number active until you’ve successfully verified your new one. This helps prevent login or security issues during the transition.
Review Your Recovery Methods
Your email address and phone number work together to help protect your Shopify account. Make sure both are current so you can recover your account if needed.
Update Business Records Regularly
Whenever your business contact information changes, review your store details, billing information, and domain registration to keep everything accurate.
Common Mistakes to Avoid
Many Shopify merchants accidentally update the wrong phone number because several phone number fields exist within the platform.
Avoid these common mistakes.
- Changing your account phone number instead of your business phone number.
- Updating your store details but forgetting your Contact page.
- Using an incorrect country code.
- Entering a landline when SMS verification is required.
- Ignoring verification requests.
- Forgetting to update domain registration information.
- Leaving outdated phone numbers on social media or marketing materials.
Taking a few minutes to review every location where your phone number appears can help maintain a consistent customer experience.
How to Keep Your Shopify Account Secure After Changing Your Phone Number
Updating your phone number is also a good opportunity to review your account security.
Consider completing the following security checklist.
- Review your login devices.
- Update your recovery email address if necessary.
- Remove devices you no longer use.
- Review staff account permissions.
- Enable two-step authentication if you haven’t already.
- Store backup recovery codes in a secure location.
Good account security helps protect your business, customer information, and store data.
When You Should Contact Shopify Support
Most phone number updates can be completed without assistance. However, there are situations where contacting Shopify Support is the fastest solution.
Reach out for help if:
- You no longer have access to your old phone number and can’t sign in.
- Your verification code never arrives after multiple attempts.
- Your account appears locked.
- Your phone number won’t save after repeated attempts.
- You suspect unauthorized changes were made to your account.
Having your store name, account email address, and proof of ownership available can help speed up the support process.
Related Shopify Settings You May Want to Review
Since you’re already updating your account information, it’s a good opportunity to review other important Shopify settings that help keep your store accurate and secure.
- Update your Shopify account email address.
- Review your business address.
- Check your billing information.
- Update customer service contact details.
- Review staff account permissions.
- Verify your domain registration information.
- Check your notification preferences.
Keeping these settings current helps ensure smooth day to day store management and reduces the risk of account issues in the future.
Frequently Asked Questions
Can I change my phone number on Shopify?
Yes. You can update your phone number in Shopify, but the steps depend on which phone number you want to change. Shopify stores separate phone numbers for your account, business details, store contact information, and
Related Articles