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Why Aren’t My Nudges Appearing On My Website?

What if you added a Nudge but it does not (immediately) show on your website? In this article, we go through the 5 most common reasons why the Nudge(s) you have chosen might not appear on your website, and what you can do to fix it.

  1. The Pixel is not installed correctly
  2. The Nudges have not been activated
  3. The targeting for your Nudges is not correct
  4. You are targeting the same pages in different Streams
  5. There is no live data on your website to display yet

This posts will explain how to test your installation and to rectify any problems you have.

1. The Pixel Is Not Installed Correctly

Nudgify uses the Nudgify Pixel you install on your website to display your Nudges. Make sure the Pixel is installed throughout your website, or at least on the pages you want to show Nudges on.

If you Pixel is not installed (correctly) on your site/pages, your Nudges won’t show. You can check whether your Pixel is installed correctly on your website using our built-in Pixel checker.

pixel checker

In the top left corner of the app, you can see either a red or a green dot. This shows you whether your Pixel is active or not.

pixel check active not active

Is the button is green? Your Pixel is installed correctly on your website. This is not the reason your Nudges are not displaying.

If the button is red, click on it to go to your Pixel page. Here, you can find your Pixel and the Pixel checker. To double check whether the Pixel is active on your website or not, click on the ‘Check’ button.

nudgify pixel

Does the bar go green? Your Pixel is installed correctly on your website. This is not the reason your Nudges are not displaying.

pixel checker

‘Pixel not active’, what now?

Does the bar stay white and say ‘Pixel not active’ after you click the ‘Check’ button? Your Pixel might not be installed.

You can now take the following steps the double check if your Pixel is indeed not installed.

1: Check your Site URL in Nudgify

The Pixel checker looks if the Pixel is installed on the URL you have provided when you specified your site in Nudgify. If you made a typo, or for example www. is missing, the Pixel checker might give you a false negative. Perhaps, the Pixel is installed correctly on your website. The Pixel checker is simply checking the wrong URL.

Double check the Site URL you entered in Nudgify.

  • Go to your Sites & Organizations page
  • Check the URL of your website
  • If needed, adjust the URL of your website by clicking the pencil icon
  • Go back to the Pixel checker and click the ‘Check’ button again

edit site

Have you made changes? Use the Pixel checker again. Does the bar go green now? Your Pixel is installed correctly on your website. This is not the reason your Nudges are not displaying.

2: Check the code of your website for the Pixel

If the Pixel checker does not find the Pixel, you can double check if the Pixel is indeed not active on your website by checking the code of your site.

  • Open Google Chrome
  • Go to your website or the page you want to show Nudges on
  • Click View > Developer > Developer Tools > Sources
  • Look in the list on the right hand side for ‘pixel.nudgify.com’

Do you find ‘pixel.nudgify.com’ in the list? Your Pixel is installed correctly on your website. This is not the reason your Nudges are not displaying.

Solution: install your Pixel

Your Pixel is not active on your website. Without the Pixel, we cannot show Nudges on your site. Go back to the Pixel installation instructions and double check if you followed all the steps.

Are you positive that you have taken all the right steps to add your Pixel, but is it still not installed on your site? Click the blue chat bubble on bottom right of this page and ask for assistance.

2. The Nudges Have Not Been Activated

You Nudges need to be ‘Active’ to show on your website.

To check that your Nudges have been activated, navigate to the “Streams” you have created and view the Nudges listed there. Each Nudge has an On/Off button beside it. Are all your Nudges toggled ‘On’? This is not the reason your Nudges are not showing.

Solution: toggle Nudges ‘On’

To show the Nudges on your page, toggle all the Nudges you would like to show ‘On’.

3. The Targeting for your Nudges is not correct

Your Nudges only show on the pages and devices you have specified in your Targeting.

Targeting for your Nudges is organised per Stream. When you create a new Stream, you choose on which devices and which pages you want to show your Nudges. Make sure to toggle all the devices on and enter the URLs of all the pages you want to show your Nudges on.

To target pages on your website, you should create “Show on” and “Don’t show on” rules. If the pages you want to show your Nudges on are not targeted in the URL Targeting of your Stream, the Nudges will not show on that page. By default, the only page that is targeted is your home page.

Solution: adjust your Targeting

Are the pages that you want to show your Nudges on not included in your URL Targeting? Change it by adding these pages to your targeting rules. To show Nudges on more pages than just your home page, add more rules for specific pages. If you want to show Nudges on all pages, you can add an asterisk (*) after your home page URL. An asterisk means ‘anything goes here’. Read how exactly our URL Targeting works.

4. You are targeting the same pages in different Streams

The targeting for your Nudges is organised per Stream. When you create a new Stream, the URL targeting applies to all Nudges in that Stream.

If you wish to show multiple Nudges on the same page(s), you can simply add another Nudge to the Stream.

If, however, you create two separate Streams that target the same page(s), you create a targeting conflict. This causes one Stream to overwrite the other and only the Nudges in one of your Streams will show on the targeted page(s).

If the Nudges of one of your Streams are not showing, check if there is an overlap of pages in your targeting. If there is, you can simply move the Nudges one Stream and add them to the other. Alternatively, you can adjust the

5. There Is No Live Data On Your Website To Display Yet

Live Nudges gather real-time data from your website to showcase for example recent purchases, sign-ups, views, or reviews. Nudgify does not collect historic data, but only starts tracking the relevant activities from the moment you added the Nudge onwards.

So if you just added a Social Proof Nudge, and there has been no relevant activity on your website since, the Nudge you created will not show yet. Don’t worry, it will start showing once you have new viewings, purchases, sign-ups, etc.

You can see whether you have data coming through to Nudgify in your Data Feeds.

What To Do If You Have Checked These Common Problems

If you have checked these common problems and still cannot see your Nudges, you can  contact our in-app chat support. We will reply to any help requests as soon as possible.

Updated on October 16, 2020

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